Support
Installation guides, manuals, and answers to common questions.
Installation Guide
macOS
- 1.Download the installer (.pkg) from your purchase email.
- 2.Double-click the .pkg file to launch the installer.
- 3.Follow the on-screen instructions.
- 4.Open your DAW and rescan plugins.
- 5.Activate with your license key when prompted.
Install location:
VST3: /Library/Audio/Plug-Ins/VST3
AU: /Library/Audio/Plug-Ins/Components
AAX: /Library/Application Support/Avid/Audio/Plug-Ins
Windows
- 1.Download the installer (.exe) from your purchase email.
- 2.Run the installer (right-click → Run as administrator).
- 3.Follow the installation wizard.
- 4.Open your DAW and rescan plugins.
- 5.Activate with your license key when prompted.
Install location:
VST3: C:\Program Files\Common Files\VST3
AAX: C:\Program Files\Common Files\Avid\Audio\Plug-Ins
Manuals
Frequently Asked Questions
Installation & Setup
What are the system requirements? ▾
macOS 11 (Big Sur) or later (Intel x64 / Apple Silicon). Windows 10 or later (x64). Compatible with VST3, AU, and AAX hosts.
Where is the plugin installed? ▾
See the Installation Guide section above for default install locations on macOS and Windows.
My DAW doesn't show the plugin. What should I do? ▾
Try rescanning your plugin folder in your DAW preferences. Make sure the plugin format (VST3/AU/AAX) is enabled. Restart your DAW after installation.
License & Activation
How do I receive my license key? ▾
After purchase, you'll receive an email with your license key within minutes. If you don't see it, check your spam folder or contact us.
How many devices can I install on? ▾
Each license can be activated on up to 3 computers you own.
Can I transfer my license to a new computer? ▾
Yes. You can deactivate the plugin on your old computer and activate it on the new one within your device limit.
Can I use the plugin offline? ▾
Yes. After initial activation, the plugin can be used offline. Periodic revalidation may be required.
Trial & Demo
Is there a trial version? ▾
Yes. We offer a 14-day full-feature trial. Download from the plugin page and test before purchase.
What's the difference between trial and full version? ▾
The trial includes all features. After 14 days, the plugin will stop processing audio until activated with a license.
Purchase & Refund
What is your refund policy? ▾
Full refund available within 14 days of purchase, before license activation. After activation, purchases are final. See our Terms of Sale for details.
How do I receive future updates? ▾
Minor updates within the same major version are free for license holders. Major version upgrades may require additional purchase.
Technical
What sample rates are supported? ▾
All plugins support sample rates from 44.1 kHz to 192 kHz.
Is there latency? ▾
Most plugins introduce zero-sample latency. Linear-phase modes (where applicable) introduce additional latency, which is automatically reported to your DAW for compensation.
Which DAWs are supported? ▾
Any DAW that supports VST3, AU, or AAX. Tested with Pro Tools, Logic Pro, Cubase, Studio One, Ableton Live, FL Studio, Reaper, and others.
Still need help?
Can't find what you're looking for? Get in touch and we'll help you out.
Contact us